Training Checklist
CONTACT INFORMATION
___address and directions to the spa
___parking is available in front of spa or in the parking garage across the street *both free of charge
___hour of operation *by appointment only
Monday – Saturday 9-7 pm/Sun 11 – 5 pm
___www.solacedayspa.net , FB, twitter , LinkedIn , google+ , Instagram etc.
HISTORY
___The Story of Solace Day Spa (online)
___know background of team (specialties, experience etc.)
GENERAL
___attendance
___personal calls/computer time etc.
___health & safety
___ no smoking
___location of first aid kit
___location of extinguishers
___turn heat equipment off end of work day
___evening hours with safety precautions
___parking: team parks in the garage (this leaves space for scheduled clients and other guests)
PROFESSIONALISM
___guest services protocol
– welcome and introduce self
– please take a seat and complete this short intake form
– beverages are offered during service, but if they have to wait a few minutes offer before
– let therapist/technician know guest has arrived
___appearance: clean, well-kept and professional
___ending session due to inappropriate behavior
___absolutely no cleavage! a helpful guideline is nothing lower than the collarbone
___value client’s time – 45 minute service needs to be 45 minutes, no 30 or 60
___hygiene is paramount – showered, fresh, clean appearance will set us apart!
___spa space only to be used for spa services
examples: no washing hair in sink, no personal laundry, printer paper for business ONLY
no friends/family at the spa lingering around during services.
MARKETING
___all marketing materials with Solace Day Spa need to be approved
___health fairs
___trade shows
___networking groups: can give list of good ones
___fb, twitter, google+
___website
___email blasts
COMMUNICATION
___taking messages
___team meetings (usually during transitions or to catch up on changes)
___basic guidelines to guests and team
SCHEDULING
___info needed for scheduler (name, number, date, time, email – scheduling purposes only)
___inform new clients of email with link to intake forms
___mention parking options
___know menu prices, what services include and how long service will take
___repeat day, time, service and duration
___contractor will be charged for space used when the contractor “no shows” the guest
GIFT CERTIFICATE
___always enter into the system and generate a gift certificate #
___write number on appropriate line on gift certificate
___print out gift certificate order and submit in receipt folder
___ information to gather before processing gift certificate
PRODUCTS & SERVICES
___prices are available on physical menu, website and scheduler: notify if notice discrepancies
___we accept cash, personal check with id and we also accept credit cards
___retail is discounted to team (purchase price + s/h + tax)
___retailing own products in any area of the spa must be approved
___donations to local charities are encouraged, but must be approved by management
___use of Solace Day Spa for services are only for agreement holders
ADDITIONAL
___everyone is responsible for cleaning services, bathroom and lobby (all areas that guest uses)
___when items are running low, text Jodie (toilet paper, lemons, paper towels, water bottles etc)
___data entry into booker (based on intake information)
___Local Trade Partners: submit and print receipt (attach to invoice)
___spa week: redeem and print (attach to invoice)
___attach gift certificate to invoice
___ place cash inside of envelope and staple envelope to invoice
REIMBURSEMENT
___work week (Monday – Sunday)
___submit reimbursement form by following Monday for check following Friday
(or reimbursement may be delayed)
___keep hallway door closed at all times (this minimizes noise level from front desk)
___no fragrances or essential oils diffused with approval of management (consistency is very important and guests could be very sensitive to smell)
PAPERWORK & PASSCODES
___ License to frame
___ Copy of Insurance
___ Key to Solace Day Spa
___ Password to Scheduling System
___ Security System: code/arm/disarm
___ Bio Blurb & picture (website and booking system)